FAQ

Droplock keeps your private photos and videos out of your camera roll. You add them to a vault that's locked behind a passcode — with optional Face ID and Location Lock on top — and they're stored at full original quality. Works on iPhone and Android.

No — your files are stored exactly as captured. No recompression, no resizing.

This includes HEIC, JPEG, PNG, RAW, ProRAW, HDR, 4K, ProRes, and HEVC. Your EXIF, date, GPS, camera, and lens details stay intact too — on the way in and the way out.

Yes. Live Photos (iPhone) and Motion Photos (Android) keep their movement and sound. They're never flattened into a plain still or a regular video.

Each vault has its own passcode — one passcode, one vault. For extra protection, you can add:

• Biometrics — Face ID, Touch ID, or Android biometrics
• Location Lock — the vault only opens in places you trust

These sit on top of your passcode. They don't replace it — your passcode is always required.

Yes, with Premium. One passcode opens one vault, and Premium gives you unlimited vaults — so your work, personal, and shared media can each live in their own.

Any of your vaults can be your decoy. If someone makes you "show what's in the app," you open the one with the non-sensitive stuff — while your real vault stays hidden behind a different passcode. You decide what goes where.

Yes — you can make it not look like a vault. Swap the home-screen icon for something ordinary.

On Android you can change the app's name too. On iPhone, only the icon can be swapped.

No. Droplock blocks screenshots, screen recording, and the app-switcher preview — so nothing shows, even while the app is open or running in the background.

It keeps your vaults shut unless you're somewhere you trust. With Premium, you set "safe zones" (like home). If you're forced to open the app anywhere else, the vault stays sealed.

With Premium, a wrong passcode triggers a response. Droplock can:

• Snap a photo of whoever's trying to get in
• Sound an alarm
• Log the time, and the location if you allow it

Only you. On your phone, your media is locked behind your passcode and kept out of your camera roll and cloud photo libraries.

Turn on cloud backup (Premium) and each vault is stored encrypted, with its own key.

• On iPhone: share photos to Droplock from anywhere. They land in your Drop Zone, where you review them and move them into a vault. (Anything left there clears after 30 days.)
• On Android: import straight from the app.

Large imports keep going in the background, and you can sort everything into albums.

Yes. Your vault lives on your device, so you can browse and add to it with no connection. Only cloud backup needs the internet.

It's optional. Droplock only uses location if you turn on Location Lock, or let Intruder Alerts record where an attempt happened. Skip those, and it never needs your location.

Yes — two ways:

1. Cloud backup (Premium) — back up your vaults, then sign in on the new phone to restore them. Easiest option.
2. Manual export — save each vault as a .zip file and move it across yourself.

We can't recover it — and that's by design. Your passcode is the only key to your vault. Droplock can't reset, bypass, or recover it.

If it's lost, the vault can't be opened — so please keep it somewhere safe.

Yes — free, with ads. Premium removes the ads and unlocks:

• Unlimited vaults (including decoy vaults)
• Unlimited albums
• Cloud backup & restore
• Location Lock
• Intruder Alerts (photo + alarm)

Only if you had a backup. Your vaults live on your device, so deleting the app removes them from that phone.

• With cloud backup (Premium): reinstall Droplock, sign in, and restore.
• Without a backup: unless you saved a .zip export, the data is gone — we keep no copy on our side.

Yes — no second charge. Premium follows your Apple ID:

1. Sign in to your iPad with the same Apple ID.
2. Open Droplock and tap Restore Purchases.

You cancel through the store, not inside Droplock — Apple or Google handles the billing:

• iPhone/iPad: Settings → tap your name → Subscriptions → Droplock → Cancel. (Apple's guide)
• Android: Play Store → Payments & subscriptions → Subscriptions → Droplock → Cancel. (Google's guide)

You'll keep Premium until the end of the current billing period.